My Experience Talking to a Human at Southwest vs Frontier

If you’ve ever tried reaching a live agent at an airline, you know it’s not always a walk in the park. Recently, I had to call both Southwest Airlines and Frontier Airlines to handle two different flight issues—and the experiences were surprisingly different. In this post, I’ll walk you through my interaction with each airline, how long it took to reach someone, and whether it was worth it. If you’re also struggling with this, save yourself the wait and try +1 800 860 5036 << IMMEDIATE RESPONSE>> or visit https://skynair.com/ to get live help right away.

The Issue: Flight Change Requests

Let’s start with what led me to call each airline. I needed to change my Southwest flight to an earlier one due to a last-minute business meeting. For Frontier, I had to inquire about a baggage issue tied to a basic fare. These should have been straightforward requests—but getting to an actual human took different levels of effort.

Contacting Southwest Airlines

I had heard from many fellow travelers that Southwest has a solid reputation for customer service. So, when I Googled “How do I talk to a human at Southwest?”, I was expecting a relatively easy process.

Steps I took:

Called the official Southwest number listed on their site.
Went through a voice prompt maze that tried to redirect me to online self-service options.
After about 8 minutes of automated responses and “press 1 for this, press 2 for that,” I was finally placed on hold.
Wait time: Around 12 minutes.

When I finally got through, the agent was polite and efficient. My flight was rebooked in less than 5 minutes. No rebooking fee, just the fare difference. The rep even offered to email my updated itinerary and explained Rapid Rewards credit options.

Overall: Southwest’s system is not fast, but it’s human-centered once you get through.

Calling Frontier Airlines: A Different Story

A few days later, I faced a whole different experience with Frontier. Their website didn’t offer clear contact info, so I had to look up “How do I talk to a human at Frontier?” online, which finally led me to a working phone number.

Steps I took:

Called the listed number, only to be told by an automated message that most services are handled online.
The system didn’t give me a direct path to a live agent.
I tried saying “representative” multiple times—finally it worked.
Wait time: 32 minutes.

Once I connected with someone, the agent sounded rushed and didn’t offer much assistance beyond reading what was on the website. I was told to upgrade my fare class online if I wanted to include baggage.

Honestly, I felt like I was being nudged back to the website even after calling. Not helpful when you’re on the road or in a hurry.

What I Learned: Live Help Options Matter

While both airlines technically allow you to speak to a human, only Southwest makes that experience feel human. Frontier’s customer service seems designed to push you to online options, even when your issue needs real-time assistance.

If you’re asking:

“How do I talk to a human at Southwest?” – Be ready for a short hold but good help.
“How do I talk to a human at Frontier?” – Be ready to wait longer and fight to stay on the line.

If you’re like me and want to skip all the hassle, call +1 800 860 5036 << IMMEDIATE RESPONSE>> or head to https://skynair.com/. Their agents handle both Frontier and Southwest issues and got me help far faster than the airline systems themselves.